What Happens If a Contractor Does Bad Work?

You paid a contractor, the work is done, and it's not right. The fixture is leaking again. The paint is peeling. The drywall patch is visible every time the light hits it. What are your options?

Step 1: Document Everything First

Before you make any calls or send any messages, document the current state with photos and video. This is your evidence.

• Photograph every specific defect
• Note when the work was completed and when the defect appeared
• Keep all invoices, contracts, texts, and emails

Good documentation makes every subsequent step easier - whether you're asking for a fix, filing a complaint, or going to court.

Step 2: Contact the Contractor Directly

Most defective work situations resolve at this step. Send a written message (text or email) to create a paper trail:

"The [specific work] you completed on [date] has [specific defect]. The [describe problem]. I'd like to schedule a time for you to assess and correct this. Please respond within [5-7 business days]."

Be specific. "The faucet you installed is dripping" is better than "the work doesn't look right."

Give them a reasonable opportunity to respond and fix the issue. Most contractors with professional standards will return for warranty work without much pushback. Quality workmanship is in their interest - a fixed problem becomes a good review instead of a complaint.

Step 3: Follow Up in Writing If No Response

If you don't hear back within a week, follow up:

"I contacted you on [date] regarding the defective [work]. I have not received a response. Please contact me by [date] to schedule the warranty repair, or I will need to explore other options."

This establishes that you gave them notice and an opportunity to respond.

Step 4: CSLB Complaint (for Licensed Contractors)

If the contractor is licensed (when the project requires licensure) and is not responding to your warranty request, file a complaint with the California Contractors State License Board:

Online: cslb.ca.gov - "File a Complaint" section Phone: 800-321-CSLB (2752)

The CSLB: - Investigates complaints against licensed contractors - Can impose fines, suspend, or revoke licenses - Mediates disputes in some cases - Administers the Contractor's Recovery Fund

Contractor's Recovery Fund: If you win a judgment against a licensed contractor and they can't or won't pay, the Recovery Fund can compensate you up to $12,500. This requires specific steps - follow the CSLB guidance on how to apply.

Step 5: Withhold Final Payment If Work Is Incomplete

This option only applies if you haven't fully paid yet. If the work was defective and there's still a payment balance, do not release it.

In California, a contractor cannot file a mechanics lien for defective work - the payment is not owed until the work is satisfactory. (Standard caveat: consult a lawyer for complex situations.)

Step 6: Hire a Second Contractor to Fix It, Document the Cost

If the contractor refuses warranty work and the work genuinely needs fixing: 1. Get quotes from other contractors to fix the defect 2. Document everything (original defect, what was needed to fix it, cost) 3. Send the contractor an invoice for the cost of fixing their work 4. If they don't pay, this becomes the basis for a small claims case

Step 7: Small Claims Court

California small claims court handles disputes up to $12,500 (or $6,250 for businesses). It's designed for exactly this situation - you don't need a lawyer.

To win, you need: - Documentation of the contract or agreement (written or clear verbal with evidence) - Documentation of the defect (photos, second contractor's assessment) - Documentation of your damages (cost to fix) - Evidence that you gave the original contractor opportunity to fix it

Small claims court typically schedules hearings within 30-70 days of filing. Filing fees are $30-$100 depending on the amount.

When to Consult a Lawyer

For amounts over $12,500 (small claims limit), complex situations, or cases involving personal injury or significant property damage, consult a lawyer. Many take contractor fraud cases on contingency.

Preventing This Situation Next Time

• Get everything in writing before work starts
• Pay with a credit card (chargeback option for incomplete/defective work)
• Do not release final payment until the work meets the agreed scope
• Hire licensed, insured, reviewed contractors
• Get a written warranty term in the contract

Bottom Line

If a contractor does bad work: document it, contact them in writing, give them a chance to fix it. For licensed contractors who don't respond, file with the CSLB. For unresolved disputes, small claims court is an accessible option up to $12,500.

Sources and editorial notes

Prices and permit requirements vary by location, property, equipment, and scope. Treat price ranges as planning estimates and confirm current requirements with the relevant authority and contractor.

• California Contractors State License Board - when a contractor license is required

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• How to Manage a Home Repair Job When You Can't Be Home
• What Questions to Ask a Contractor Before Hiring
• How to Get More Handyman Leads Without Paying for Ads

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