# ANIVA ## AI-Powered Home Services Marketplace **www.aniva.help** # PRIVACY POLICY **Last Updated: June 25, 2026** This Privacy Policy describes how ANIVA ("ANIVA," "we," "us," or "our") collects, uses, and shares your personal information when you use the ANIVA mobile application, website, and related services (collectively, the "Platform"). By using the Platform, you agree to the practices described in this Privacy Policy. ## 1. Information We Collect We collect the following categories of information: **Account information:** When you register using Google, Apple, or email, we collect your name, email address, and authentication identifiers. **Contact and service information:** We may collect your phone number, service address, and details about the home services you request. **Payment information:** Payments are processed by our third-party payment processor, Stripe. We do not collect or store your full card number. Stripe may provide us with tokens and limited payment information, such as the last four digits of your card, card brand, and transaction status, to help manage your transactions. **Transaction history:** We collect records of your orders, communications, signed documents, reviews, service history, and interactions with contractors, technicians, or service providers through the Platform. **Usage and device data:** We may collect device type, operating system, app interactions, IP address, log data, and similar technical information automatically. **Location information:** With your permission, we may use your service address, approximate location, or device location to match you with nearby contractors or technicians and to support service delivery. ## 2. How We Use Your Information We use your information for the following purposes: - To provide, operate, and improve the Platform. - To match customers with contractors and technicians. - To coordinate service requests, estimates, orders, job status updates, and service completion. - To process payments, authorizations, refunds, fees, and related transaction activity through our payment partners. - To calculate recommended service pricing, estimates, or marketplace recommendations using data analysis. - To communicate with you, including transactional notifications about your orders, confirmations, job updates, support messages, and account activity. - To send marketing communications, including push notifications, promotional emails, or product updates, where permitted by law. You may opt out of marketing communications at any time. - To analyze usage, troubleshoot issues, and improve the Platform through analytics tools such as Google Analytics or similar services. - To detect, prevent, and address fraud, security incidents, abuse, and violations of our Terms. - To comply with legal obligations and enforce our agreements. ## 3. How We Share Your Information We may share your information as follows: **With contractors and technicians:** We share relevant order information, such as your name, service address, contact details, service description, photos, and job requirements, with the contractor or technician assigned to your order so they can perform the work. **With service providers:** We share information with third parties that help us operate the Platform, including payment processors such as Stripe, cloud hosting providers, analytics providers, customer support tools, communications providers, and other operational vendors. **With financing or payment partners:** If financing, payment authorization, or related financial services are offered through the Platform, we may share information necessary to process those services. **For legal reasons:** We may disclose information to comply with applicable law, legal process, governmental requests, or to protect the rights, safety, and property of ANIVA, our users, service providers, or others. **In business transfers:** If ANIVA is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We do not sell your personal information for money. To the extent certain analytics or advertising activities are considered a "sale" or "sharing" under California law, you may opt out as described below. ## 4. Analytics and Tracking Technologies We may use cookies, SDKs, pixels, and similar technologies to understand how users interact with the Platform, improve our services, measure performance, and support marketing or analytics. We may use analytics providers, such as Google Analytics or similar services, that collect usage and device data. These providers process information according to their own privacy policies. ## 5. Your Choices **Marketing opt-out:** You can opt out of marketing emails using the unsubscribe link in any email. You can disable push notifications in your device settings. You may still receive transactional messages necessary to provide the service. **Location permissions:** You can control location permissions through your device settings. **Account requests:** You can request access to, correction of, or deletion of your account information by contacting us at **info@aniva.help**. ## 6. California Privacy Rights (CCPA/CPRA) If you are a California resident, you may have the following rights regarding your personal information: - The right to know what personal information we collect, use, disclose, sell, or share. - The right to request deletion of your personal information, subject to legal exceptions. - The right to correct inaccurate personal information. - The right to opt out of the "sale" or "sharing" of personal information, to the extent applicable. - The right to limit the use and disclosure of sensitive personal information, where applicable. - The right not to be discriminated against for exercising your privacy rights. To exercise these rights, contact us at **info@aniva.help**. We may verify your request as required by law. ## 7. Data Retention We retain your personal information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, maintain business records, prevent fraud, and enforce our agreements. ## 8. Data Security We use reasonable technical and organizational measures to protect your information. Payment card data is handled by Stripe, a PCI-DSS compliant payment processor. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. ## 9. Children's Privacy The Platform is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will take reasonable steps to delete it. ## 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Material changes may be communicated through the Platform, by email, or by other reasonable means. The "Last Updated" date reflects the most recent revision. ## 11. Contact Us If you have questions about this Privacy Policy or our privacy practices, contact us at: **ANIVA** Email: **info@aniva.help** Website: **www.aniva.help** --- **NOTE:** This document is a starting template and should be reviewed by a licensed attorney to confirm compliance with CCPA/CPRA and other applicable privacy laws, as well as Apple App Store and Google Play privacy requirements, before public launch. © ANIVA. All rights reserved. **info@aniva.help**