# ANIVA ## AI-Powered Home Services Marketplace **www.aniva.help** # TERMS OF SERVICE **Last Updated: June 25, 2026** Please read these Terms carefully before using the ANIVA Platform. These Terms of Service ("Terms") govern your access to and use of the ANIVA mobile application, website, and related services (collectively, the "Platform") operated by ANIVA ("ANIVA," "we," "us," or "our"). By creating an account, installing the application, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform. ## 1. About ANIVA ANIVA is an AI-powered managed marketplace that connects customers seeking home services, including HVAC, plumbing, appliance services, and other home services, with independent contractors, service companies, and technicians ("Contractors"). ANIVA is a marketplace platform and coordination service. ANIVA is not a contractor, does not hold a contractor's license, and does not itself perform any home services. All home services are performed by independent Contractors who are solely responsible for the work, including quality, safety, permitting, licensing, insurance, warranties, and compliance with applicable laws. ## 2. Eligibility You must be at least 18 years old and able to form a legally binding contract to use the Platform. You must provide accurate, current, and complete information when creating your account and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. ## 3. How the Platform Works You submit a service request through the Platform. ANIVA's AI system may help qualify the request, collect relevant details, and recommend appropriate service scope, equipment, or next steps. ANIVA may calculate a recommended market price based on data analysis of market rates, service type, location, and other factors. This price is a recommendation or estimate; the final agreement is between you and the Contractor. ANIVA presents the order to authorized Contractors, who may accept or decline it. Once a Contractor accepts, the service agreement for the work is formed directly between you and the Contractor. You may be asked to sign a Customer Authorization prior to work and a Customer Acknowledgement after work completion. ## 4. Pricing Prices displayed on the Platform are recommended market prices based on ANIVA's data-driven analysis. They are estimates intended to guide a fair transaction. The final price is agreed between you and the Contractor in the Customer Authorization or other written confirmation. Additional work, materials, or change orders must be agreed in writing in advance. ## 5. Payments, Platform Fee, and Holdback All payments are processed securely through our third-party payment processor, Stripe. ANIVA does not store your full card details; they are handled and stored by Stripe. Payment may be charged after you confirm completion of the work through the Platform, unless otherwise disclosed and agreed. Prior to work, your payment method may be pre-authorized, which means a temporary hold may be placed to confirm availability of funds without immediately charging you. ANIVA may charge a separate platform fee for its marketplace and coordination services. The platform fee will be disclosed to you as part of the order. A portion of the Contractor's payout may be held back for a defined period (the "holdback") to support quality assurance, dispute handling, and warranty coordination before being released to the Contractor. Where financing is selected, payment may be facilitated through a third-party financing partner. Financing terms are governed by the agreement between you and that financing partner. ## 6. Cancellations and Refunds You may cancel an order subject to the cancellation terms set forth in the Customer Authorization, applicable service terms, and any cancellation rights required by California law. Refunds, where applicable, are processed through the original payment method. Because work is performed by Contractors, refund eligibility may depend on the status of the work, materials ordered, services already performed, and the terms agreed with the Contractor. ## 7. Warranties Any warranty on labor and workmanship is provided by the Contractor, not by ANIVA. Equipment warranties are provided by the equipment manufacturer. ANIVA may coordinate warranty service requests between you and the Contractor through the Platform but does not itself guarantee, provide, or perform warranty work. ## 8. Role and Disclaimer of Liability ANIVA provides a marketplace and coordination service. ANIVA is not responsible or liable for the acts, omissions, quality of work, conduct, licensing, insurance, warranties, or damages caused by Contractors. The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. To the maximum extent permitted by law, ANIVA's total liability arising out of or relating to these Terms or the Platform shall not exceed the total platform fees you paid to ANIVA in the three (3) months preceding the event giving rise to the claim. ANIVA is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages such as food spoilage, water damage, property damage, loss of use, or other losses arising from Contractor work. ## 9. User Conduct You agree to use the Platform lawfully and not to misuse it. You agree not to: - Provide false, misleading, or incomplete information. - Engage in fraud or unauthorized transactions. - Circumvent the Platform to avoid fees. - Attempt to transact off-platform with Contractors introduced through ANIVA. - Interfere with the operation, security, or integrity of the Platform. - Use the Platform for unlawful, harmful, or abusive purposes. ANIVA may suspend or terminate your account for violation of these Terms or for conduct that harms the Platform, Contractors, customers, or other users. ## 10. Dispute Resolution and Arbitration PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. **Informal resolution:** In the event of a dispute, you agree to first contact ANIVA through the Platform or at **info@aniva.help** so we can attempt to resolve the matter. Where the dispute involves a Contractor, ANIVA may help coordinate a resolution between you and the Contractor. **Binding arbitration:** If the dispute is not resolved informally, any dispute arising out of or relating to these Terms or the Platform shall be resolved through final and binding arbitration administered under applicable California law, rather than in court, except where prohibited by law. **Class action waiver:** To the extent permitted by law, you and ANIVA agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. This arbitration agreement is governed by applicable law. You may have the right to opt out of arbitration within a specified period after first accepting these Terms, as described in the Platform. ## 11. Changes to These Terms ANIVA may update these Terms from time to time. Material changes may be communicated through the Platform, by email, or by other reasonable means. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms. ## 12. Governing Law These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Subject to the arbitration provision above, the courts located in California shall have jurisdiction over any matters not subject to arbitration. ## 13. Contact For questions about these Terms, contact us at: **ANIVA** Email: **info@aniva.help** Website: **www.aniva.help** --- **NOTE:** This document is a starting template and should be reviewed by a licensed California attorney, including for CSLB compliance and the enforceability of the arbitration and class action waiver provisions, before public launch. © ANIVA. All rights reserved. **info@aniva.help**